Refund Policy
This policy explains how refunds work for Fateema Journals products, what Etsy handles during checkout, and when to contact support for help with access issues.
Quick Overview
Because digital files are delivered instantly, purchases from Fateema Journals are generally non-refundable. Please review product details carefully before completing checkout.
Digital files are made available right after purchase through the Etsy order flow.
Refunds, exchanges, and cancellations are not offered for standard digital downloads.
If there is a genuine access problem, help is available by email.
Please read these notes before purchasing so the policy is clear from the start.
Due to the instant-access nature of digital products, all sales are final. Once a digital planner, journal, notebook, sticker set, or font is purchased and delivered, refunds, exchanges, or cancellations are not offered unless required by law.
Purchases are processed through Etsy. Etsy handles payment processing, applicable tax collection, receipts, and the digital delivery experience connected to your order.
Please review the product description, included files, and compatibility notes before purchase. If you are unsure whether a product works with your preferred app or device, contact us first and we will help you choose the right option.
Refunds are not provided for accidental purchases, change of mind, software incompatibility, device mismatch, or download issues caused by user error after the files are delivered as described.
If you experience a genuine technical issue accessing your files, contact fateemajournals@gmail.com within 7 days of purchase. Reasonable support will be provided for legitimate download or file-access issues.
By purchasing from Fateema Journals, you confirm that you understand this refund policy, the applicable Etsy marketplace terms, and that digital purchases are final once delivered.
The best time to ask about compatibility, file types, or workflow fit is before purchase. We are happy to help you make sure a product is the right fit.